Savvyhua

Expect insurance and wellness companies to monitor social data, then reward –and penalize member actions.
Companies Want Accurate Customer Data and Social Data Promises a Gold Mine
In our recent research report on Social CRM, we studied how companies will use social data to amend existing customer databases. We mapped out which use cases are ready [...]

View full post on Top Social Media Minds

Expect insurance and wellness companies to monitor members online social behavior, in order to reward –and penalize.
Consumer Social Data Is A Gold Mine Of Customer Intelligence
In our recent research report, we studied how companies will use social data to amend existing customer databases, we call this Social CRM. We mapped out which use cases [...]

View full post on Top Social Media Minds

Back in October, Google was second to the punch, falling behind Bing as they both announced real-time search deals to include Twitter results. (And it didn’t help that Bing was already testing live results and Google was months away from the integration.) But now Google’s real-time results are live—and they’re talking about how they’re ranking [...]

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